Job Title: Tourism Manager
Salary range: $74,484.80 to $80,225.60 DOE/Q Plus Benefits
Location: Sitka, Alaska
Department: Planning & Community Development
Hours: Full-Time; Benefitted
Start date: Negotiable
Job Description:
PRIMARY PURPOSE OF JOB
The primary purpose of this position is to serve as the central point of contact and responsibility for all diverse tourism-related activities, projects, and issues for the City and Borough of Sitka (“CBS”). This includes coordinating all activities and entities involved in public outreach, planning, permitting, operations and maintenance, monitoring, and reporting to advance community goals on tourism.
Under the supervision of the Planning and Community Development Director, the Tourism Manager exercises considerable independent judgement and discretion as a professional with expertise to perform the position’s daily tasks and responsibilities within department established policies and procedures.
The Tourism Manager assists and acts in a confidential capacity to the Planning & Community Development Director, Municipal Administrator, Assembly, and other department heads to formulate, determine, or effectuate management policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Participates in the development and oversees the implementation of tourism goals, objectives, policies, and priorities
- Plans and leads public processes to evaluate impacts from tourism and inform long-term decision making on tourism-related issues
- Coordinates internal tourism communications, policies, processes, initiatives, and projects
- Participates in meetings with local businesses, non-profit organizations, community groups, professional associations, the cruise industry, and other governmental agencies
- Oversees and enforces tourism permitting and other regulatory requirements
- Develops and manages contracts with organizations providing tourism-related services
- Works proactively to address potential opportunities or challenges based on new trends and developments in the tourism industry
- Serves as the staff liaison to the Tourism Commission
- Performs other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
- Tourism and the cruise industry operational characteristics, services, and activities
- Recent developments and trends in the Southeast Alaska visitor industry
- Regulatory frameworks pertaining to the visitor industry
Skills:
- Operating a personal computer using standard software, such as Word, Excel, PowerPoint, Outlook, Adobe Pro, and customized software
- Dealing with a variety of people with various, and sometimes competing interests, calmly and professionally, to inform and de-escalate potential or actual conflict
- Maintaining positive working relationships with others both internal and external to the organization
- Speaking and presenting technical information for the purposes of educating and explaining tourism-related issues to different groups
- Conducting public outreach and engagement
- Writing policies and procedures
- Performing research and data analytics
Ability to:
- Recognize and maintain confidential information
- Communicate effectively with others, both orally and in writing, using both technical and non-technical language
- Understand and follow oral and written policies, procedures and instructions
- Prepare and present accurate and reliable reports containing findings and recommendations
- Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Quickly learn and put to use newly acquired skills and knowledge
MINIMUM QUALIFICATIONS
- HS Diploma or GED; Bachelor degree in business, hospitality, planning, public administration, or related field preferred; and
- Five years of experience working in a position which deals with planning, analysis, or management related to the visitor and travel industry; and
- Experience with cruise tourism, in Alaska or the Pacific Northwest strongly preferred; and
- Experience working with elected officials, advisory boards, and citizen or business groups; or
- Any equivalent combination of experience, education, and training which provides the knowledge, skills, and abilities necessary to perform the work.
OTHER JOB REQUIREMENTS OR EXPECTATIONS
- Will be expected to work some evenings
- May be expected to work some weekends
- Will be expected to travel outside of Sitka
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Working Conditions:
Specific Physical Requirements:
General Physical Requirements:
- Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively
- Sufficient vision which permits the employee to perform assigned tasks and function in general office and meeting room environments
- Sufficient manual dexterity, which permits the employee to operate computers and related equipment and prepare handwritten work
- Sufficient personal mobility and physical reflexes which permits the employee to function in a general office environment and visit various CBS worksites
BENEFITS
- PERS Defined Contribution Retirement
- SBS Annuities program - 6.13% match
- Employer Paid Life Insurance (employee and dependents)
- Medical Dental Vision (90%/10% employer/employee paid) (employee and dependents)
- Annual Leave & Sick Leave
- Paid Holidays
- Floating Holidays
- Eligible for 457 Retirement Plans
- Eligible for Supplemental Insurance Plans
The City and Borough of Sitka is an Equal Opportunity Employer
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